FAQS

How Can We Assist?

Orders

I did not receive my order confirmation e-mail. What do I do now?

If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find the email in spam or trash box, do not hesitate to write in to us at mucho@gusto1940.com and one of our agents will get in touch with you as soon as possible.

 

How do I know my order has been confirmed?

Once your order has been logged and the payment has been authorised by your bank, you should receive email, confirming your  order. Additionally, you can head over to Account page, click orders and see all your orders.

 

Can my order be modified after it has been placed?

Yes. To modify your order, please write to us at mucho@gusto1940.com and one of our agents will resolve your query at the earliest.

When does Tassyam charge my credit card?

We charge your card only after you've added the items to cart and have confirmed the products you wish to buy, the shipping address and the delivery option you wish to use.

Cancellations & Returns

How do I cancel my order?

To cancel your order, please send us an email to mucho@gusto1940.com with your order details and we'll cancel it promptly. Please note that we do not accept cancellations once the teas have been dispatched from our fulfilment center.

How do you refund my money?

The money will be debited back to your account. This typically takes about 5-7 working days.

What's your general cancellations policy?

Orders on Tassyam.com must be canceled before the tea has been dispatched from our fulfilment center. Unfortunately, once the product(s) has been dispatched from our fulfilment center, it will not be possible for us to cancel the order.

 

I'm not too happy with the product (or have received the wrong shipment). What do I do now?

Ensuring that our customers get only the highest quality products is top priority for us at Tassyam! However, if you think we've messed up somewhere with the quality, the quantity or the contents of your order, all you need to do is to reach out to our customer support by sending us an email at mucho@gusto1940.com. We'll be glad to help you out with the best possible solution, including refunding your money back.

Shipping

How long does it take for Tassyam ship out the products?

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave  the next business day. 

Please note that our delivery partners do not deliver Tassyam.com orders on Sundays.

What if I want to change my address?

You can change the address of your order by sending email us at mucho@gusto1940.com and we'll do it right away.

Be sure to to change your address before the order has been dispatched from our fulfilment center because it wouldn't be possible for us to change the address once its been dispatched.

Account

Is it necessary to have an account to buy?

No. You can make the purchase using the Guest Account option. All you need is a valid e-mail id, so that we can mail your order details. But we highly recommend that you get one because you'll be be  able to check out faster the next time, see personalised recommendations and receive notifications from us about our deals and offers.

 

I can't remember my password. What do I do?

To recover your password, go to our Forgot Password Page and enter your email id. This should send you an email. Follow the procedure in the email and you should be done in a couple of minutes.